Joining us as an IT Operations Support Engineer, you’ll be working closely with colleagues and other internal teams, covering the incident and request processes. 

You’ll be overseeing the full deployment of releases and patches into the live environment, ensuring the environment is up to date.  

You’ll help protect the BAU environment by ensuring that all releases are thoroughly tested and signed off before they are implemented.  

Working closely with our Problem Management Engineers, you’ll help to address high volume or large impact trends across all services and devices.  

In this varied, challenging and rewarding role, you’ll be helping to ensure we remain compliant with our policies and work, as part of a resolver team for hard to solve interactions (also working with wider resolver teams).  

You’ll be required to step into the role as incident lead when a major outage or disruption occurs, forming part of the resolution team as required  

The role covers core hours as well as out of hours support on a rota basis for Priority 1 incidents from 7am to 10pm over a 7-day period.  

Ideally, you’ll bring a high level of technical ability across multiple disciplines- including networking, security, applications, desktops and EPOS environments.

We are looking for someone who is experienced working with ITIL principles – ensuring that the live environment is always protected.

As well as having a strong eye for detail and an ability to spot trends, you’ll also be able to remain calm whilst under pressure and have the skills to handle multiple priorities at the same time.  

You’ll be able to deeply analyse interactions to root cause an issue through to resolution and be able to stop trends from emerging.

Bringing strong communication skills, you’ll be confident in the ability to communicate in a style relevant to your audience- removing jargon where necessary.

Please note that on occasion, the role can also be required to cover unsociable hours for project delivery so a flexible approach to working hours is required.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount- including a discount of up to 20% on our products.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Give as you earn- helping you support charities which mean something to you.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• Personalised learning and development- with easy access to a wide range of training programmes
• We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• Workflex- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome here We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop