Funeral plans can offer financial and emotional reassurance to our families, knowing that arrangements and wishes are taken care of, and money won’t be a worry.

Joining us a Funeral Plan Specialist, you’ll be helping to arrange pre-paid funeral plans for both new and existing customers- helping to talk through our wide range of pre-paid funeral options, face-to- face or remotely via video or telephone call.

Due to the nature of this role, you’ll need to always ensure compliance with the Financial Conduct Authority regulations.

In this role you’ll be travelling to our funeral homes within your region where you’ll be providing exceptional customer service and support, in helping to make sure our customers are getting the right funeral plan for them.

Some of your duties will include:

• Managing activity to ensure compliance with regulatory deadlines and quality SLAs
• Sharing feedback and suggestions on ways to make the business even better
• Making sure any customer dissatisfaction is recorded and reported in line with the regulated complaints process
• Accurately inputting data into systems – supporting reporting and compliance monitoring

You’ll be building key relationships with all our funeral colleagues in your area, as well as the community.

Central England Co-operative Funeral Plans Limited (CEC FPL) is a wholly owned subsidiary of Central England Co-operative Limited (CEC). We are a specialised and regulated funeral plan distributor and provider with the CEC Group.

Please note this role is subject to FCA regulatory employment checks- which includes standard DBS check, Credit checks and regulatory references. These checks are conducted by an external 3^rd party* and your application for this position will be deemed as your consent for us to conduct these checks (once we’ve received your verbal acceptance on any offer). These checks are required for all internal and external candidates.

*For full details about these checks please visit at https://www.ukemployeechecks.co.uk/employee-screening-packages/fca-screening

We’re looking for caring and talented people that strive to deliver excellent customer service. You’ll be passionate about offering our customers choice and value.

Self-motivated and enthusiastic, you’ll be committed to delivering new business and growing opportunities.

Charismatic, friendly and personable, you’ll comfortably and easily build relationships with new and existing customers through various forms of communication. You’ll be able to demonstrate excellent listening and communication skills.

You’ll have a keen eye for detail as well as possessing excellent organisational skills.

Due to the nature of this role, you’ll need to be flexible with regards to travel. This role will be mobile working, and you’ll be required to carry out both face-to-face as well as remote meetings. A full, UK Driving Licence is essential. 

Ideally, you’ll bring experience of working in a regulated environment- preferably in a certified role within an FCA regulated business.

In addition to being skilled in using Microsoft Office apps, you’ll also need to have GCSE passes in Maths and English (or equivalent).

Everyone is welcome here! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

What benefits are available to you?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development- with easy access to a wide range of training programmes
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.

  
  

  Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn- helping you support charities which mean something to you.

  
  

  Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
  • Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop)

We’re a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop