As Funeral Trading Support Coordinator, you’ll be providing support to our Funeral Trading Support Manager.

This role will see you supporting health, safety and regulatory compliance, helping to protect colleagues, clients and our funeral business. 

In this varied role, some of your responsibilities will include:

• Investigating the root causes of client complaints
• Identifying opportunities for improvements to enhance service quality and optimise customer satisfaction
• Working collaboratively with our Funeral field teams, helping to simplify operational processes
• Building strong working relationships with key funeral suppliers
• Maintaining the Funeral Workload planner
• Coordinating communications for new initiatives
• Support with improving operational processes and procedures for funeral homes- helping to ensure consistency and compliance

In addition, you’ll be making a significant impact in promoting environmental sustainability through enhancing estate efficiency and waste reduction.

We’re part of our communities, and we listen to our Members who live there. Our community engagement is important to us and you’ll be helping to support our funeral business with community activity, bringing to life our Cooperative difference.

We want all colleagues to feel welcome and included as we know our colleagues are at the heart of what we do. You’ll help play a pivotal role in this by supporting in an inclusive work environment where everyone feels welcome.

This role would suit someone who is highly organized and able to manage their time effectively. You’ll be a problem solver by nature and enjoy the challenge of seeking out areas for improvement.

A confident communicator, you’ll be comfortable in building strong working relationships with colleagues throughout the business, across all levels, as well as external colleagues.

You’ll need to be proficient with MS applications and be able to demonstrate an understanding of the impact of health, safety and regulatory compliance processes and procedures.

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop